Privacy policy


The General Data Protection Regulation (GDPR) entered into force within the European Union in May 2018.It aims to protect the personal data of individuals within the EU.

Arcade Cycles is committed to the protection of personal data and has put in place the necessary measures to guarantee the privacy of its users. Furthermore, Arcade Cycles undertakes only to collect as much personal data as is strictly necessary to ensure the quality of its services, in particular the correct application of the manufacturer’s warranty.

This privacy policy defines and informs you of the way in which Arcade Cycles (SAS CYCLE ME) uses and protects any information that you transmit to us when you use this website which is accessible via the following URL:

Please note that this privacy policy may be modified or complemented at any time by Arcade Cycles, in particular to comply with any legislative, regulatory, case law or technological developments. In such a case, its date on which it was updated will be clearly identified at the top of this policy. Such amendments shall apply to the user as soon as they are published online. The user should therefore regularly consult this privacy and cookie usage policy in order to be aware of any changes to it.

Personal data

In general, you may visit the Website without voluntarily disclosing any personal information about yourself. In any event, you are in no way obliged to transmit this information to Arcade Cycles. However, should you refuse to do so, you might not be able to benefit from certain information or services that you have requested.

As such, Arcade Cycles may be required, in certain cases, to ask you to provide information :

  • First name
  • Surname
  • Email address
  • Telephone number
  • Location

By providing this information, you expressly agree that it will be processed by Arcade Cycles for the purposes indicated in point 2 below and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the Data Protection Act of 6 January 1978, as amended, Arcade Cycles informs you of the following:

1 – Identity of the data controller

The data controller is the company Arcade Cycles, which has its registered office at 78 impasse Philippe Gozola, 85000 La Roche-sur-Yon, France, and whose legal representative is François Lucas in his capacity as Director.

2 – Purposes of the processing

Arcade Cycles may process your Personal Information:

(a) for the purpose of providing you with the information or services you have requested and/or

(b) for the purpose of collecting information that allows us to improve our Website, and our products and services (in particular by means of cookies)

3- Recipients

Arcade Cycles is the only recipient of your Personal Information. Whether in individual or aggregated form, this is never transmitted to a third party, notwithstanding the subcontractors of which Arcade Cycles makes use (you will find more information about these in point 7 below). Neither Arcade Cycles nor any of its subcontractors sells the Personal Data of visitors to and users of its Website.

4 – Retention period

Your Personal Information is held by Arcade Cycles only for the time corresponding to the purpose of the collection as indicated in point 2 above, which may not in any case exceed 60 months, i.e., the warranty period for our bicycle frames.

5 – Digital rights and freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address with the subject line: “My personal data”.

Right of access and communication of data

You have the right to access Personal Information that concerns you.

Any request for access should be sent to us by email at the address with the subject line: “My personal data”.

However, due to the obligation of security and confidentiality in the processing of Personal Data incumbent on Arcade Cycles, you are informed that your request will be processed on the condition that you provide proof of identity, in particular by producing a scan of a valid ID card (if your request is submitted via our dedicated electronic form) or a signed photocopy of a valid ID card (if your request is submitted in writing).

Arcade Cycles informs you that it will be entitled to oppose any manifestly unreasonable enquiries (by their number, or their repetitive or systematic nature).

To help you in your efforts, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find below a letter template developed by the Commission Nationale de l’Informatique et des Libertés (National Commission for Information Technology and Civil Liberties – “CNIL”).

Right to data rectification

Under this right, the legislation entitles you to request the rectification, updating, blocking or deletion of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

Any request for access should be sent to us by email at the address with the subject line: “My personal data”.

To help you in your approach, in particular if you wish to exercise your right of rectification on your own behalf or on behalf of a deceased relative, by means of a written request to the postal address mentioned in point 1, you will find a model letter drawn up by the CNIL by clicking on the following link.


Right to object

The exercising of this right to object is only possible in one of the two following situations:

Where the exercising of this right is based on legitimate grounds; or

Where the exercising of this right is intended to prevent the collected data from being used for commercial prospecting purposes.

To assist you, in particular if you wish to exercise your right of opposition by means of a written request sent to the email address indicated in point 1, by clicking on the following link you will find a letter template drawn up by the CNIL. 

6 – Response times

Arcade Cycles undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from the receipt of your request.

7 – Authorised service providers and transfer to a non-European Union country

Arcade Cycles informs you that it uses its authorised service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and communicate the data collected through the various forms on the Website.

For the analysis of our Website, we use Google Analytics, an online analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google uses servers located in the USA for this purpose.

The EU Commission has certified in an adequacy finding, the EU-US Privacy Shield, that the level of data protection of the aforementioned countries is identical to that of the EU.

8 – Plainte auprès de l’autorité compétente

If you consider that Arcade Cycles does not comply with its obligations regarding your Personal Information, you may submit a complaint or request to the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link:

9 – Politique relative aux cookies

When you first log on to the Arcade Cycles Website, you are warned by a banner at the bottom of your screen that information about your browsing may be stored in files known as “cookies”. Our cookie policy allows you to better understand the provisions that we implement in terms of browsing on our Website. It informs you in particular about all cookies on our Website, their purpose and gives you the procedure to be followed for configuring their settings.

General information on cookies on the Arcade Cycles Website

Arcade Cycles, as the publisher of this Website, may therefore proceed with the placement of a cookie on the hard drive of your device (computer, tablet, mobile etc.), in order to ensure the smooth and optimal navigation of our Website.

Cookies are small text files of limited size that allow us to identify your computer, tablet or mobile device in order to customise the services we offer.

The information collected through these cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and performance of our Website and to deliver you content tailored to your areas of interest. None of this information is the subject of communication to third parties except where Arcade Cycles has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative authority or judicial authority which is authorised to handle it.

To better inform you about the information that cookies capture, you will find below a table listing the different types of cookies that may be used on the Arcade Cycles Website, along with their names, purposes and retention periods.

Configuration of your cookie preferences

You can accept or refuse the storage of cookies at any time.

When you first log on to the Arcade Cycles Website, a banner briefly outlining information about the storage of cookies and similar technologies will appear at the bottom of your screen. This banner warns you that by continuing to navigate the Arcade Cycles Website (by loading a new page or by clicking on various elements of the Website, for example), you accept the storage of cookies on your device. You are also deemed to have consented to the storage of cookies by clicking on the button “Accept” icon to the right of the banner at the bottom of your screen.

Depending on the type of cookie involved, it may be necessary to collect your consent to store and read cookies on your device.

Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from the prior request for your consent to the extent that they are absolutely necessary for the operation of the Website or if their sole purpose is to enable or facilitate electronic communications. These include session ID, authentication and load balancing session cookies, as well as cookies for customising your interface. These cookies are completely subject to this policy to the extent that they are issued and maintained by Arcade Cycles.

Cookies requiring prior consent

This requirement applies to third-party cookies that are termed “persistent” in that they remain on your device until deleted or they expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, which you will find a link to below. This family of cookies includes audience measurement cookies (in particular Google Analytics), advertising cookies (which Arcade Cycles makes no use of) and social network sharing cookies (in particular Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies provide statistics about the visits and use of various elements of the Website (such as content/pages you have visited). This data helps to improve the ergonomics of the Arcade Cycles Website. An audience measurement tool is used on this Website:

An audience measurement tool is used on this website:

  •  Google Analytics, whose privacy policy is available from the following link: here

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on the Site, in particular through the use of a sharing “button” according to the social network concerned.

Four types of social network sharing cookies may be present on the Site:

  • Facebook, whose cookie policy can be consulted by clicking on the following link: here
  • LinkedIn, whose cookie policy can be found by clicking on the following link: here
  • Twitter, where you can find the options for controlling or restricting the use of cookies as well as the cookie policy: here
  • YouTube, where you can find help on deleting cookies from the Google Chrome browser at the following link: here, but also the full cookie policy at the following link: here

You have various tools at your disposal for configuring cookie settings

Most Internet browsers are set to accept the storage of cookies by default. Your browser offers you the opportunity to change these standard settings so that all cookies are systematically rejected or only some of the cookies are accepted or rejected depending on who issued them.

WARNING: We draw to your attention that to the fact that the refusal to store cookies on your device is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this Website. Arcade Cycles accepts no responsibility for the consequences of any deterioration of your browsing conditions that may occur as a result of your choice to refuse, delete or block the cookies necessary for the operation of the Website. These consequences do not constitute damage and you will not be able to claim any compensation in this event.

Your browser also allows you to delete existing cookies on your device and to notify you when new cookies may be placed on your device. These settings do not affect your browsing, but you lose all the benefit provided by the cookie.

Setting up your Internet browser:

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the help you need to access the browser menu provided for this purpose:

For more information about the tools used to control cookies, you can consult the CNIL’s website: